Support that actually supports you. Not a ticket queue.
Most ERP support is reactive — you wait in a queue and get handed to a junior technician reading from a script. Qixas gives you proactive managed support from senior consultants who know your system inside and out, with same-day resolution on critical issues.
2-Hour
Critical-issue response
Proactive
System monitoring
90%
Issues caught before users notice
What we do
What managed support actually covers
Support is more than answering tickets. It's knowing your system, watching it continuously, fixing issues before they spread, and keeping your team current — so Business Central stays an asset, not a liability.
System Assessment
We audit your full environment — configuration, customizations, integrations, and performance — and document it so support never depends on one person.
Proactive Monitoring
We watch system health, query performance, job queues, and integration status, so issues are detected and escalated before users feel them.
Senior Issue Response
Critical issues get a 2-hour response from a senior consultant who owns the problem end-to-end — no escalation maze, no re-explaining to a new tech.
Continuous Optimization
Quarterly deep-dives on slow reports, query bottlenecks, and job queue efficiency keep the system getting faster instead of slowly degrading.
Managed Updates
We track every BC release, test your extensions against preview environments, and deploy during planned windows with rollback procedures in place.
Training & Documentation
Role-based training for new features and detailed documentation specific to your system, so knowledge transfers to your team over time.
One team watching every part of your system
- Fixed monthly fees — no escalation surcharges or surprise bills
- The same senior consultants every time, not a rotating help desk
- Monthly health reports showing what we detected and prevented
- Support for both cloud and on-premises Business Central deployments
Challenges & solutions
The hard parts — and how we handle them
Your one internal BC admin resigned — and years of institutional knowledge walked out the door with them.
A dedicated account team with full system documentation. Your support never depends on a single person, so turnover doesn't become a crisis.
A critical ticket sat unanswered for days, bounced between technicians, while your AP team couldn't post invoices.
Same-day resolution on critical issues. A senior consultant owns the problem end-to-end — no escalation delays, no re-explaining.
Performance has degraded steadily since go-live, and nobody is investigating until users complain.
Proactive monitoring and quarterly optimization reviews that catch and fix degradation hours before anyone notices.
You're months behind on Business Central updates because nobody has tested whether your extensions are compatible.
Managed update deployment with pre-release testing against Microsoft's preview environments, so you stay current without operational risk.
Why implementations fail
Why reactive support costs more than managed support
The support invoice is rarely the real cost. The damage shows up as downtime, lost knowledge, and a system that quietly falls behind. These are the patterns that turn 'we have support' into an expensive surprise.
Treating support as break-fix instead of system ownership
Incident-based support waits for something to break, then reacts. There's no monitoring, no optimization, and no one accountable for system health. Downtime lasts hours or days instead of minutes — and every hour has a measurable cost in blocked transactions and idle staff.
Concentrating all system knowledge in one person
When your only internal expert leaves, the configuration, job queues, and integration logic leave with them. With no documentation and no backup, a routine staff change becomes a continuity crisis that takes months to recover from.
Avoiding updates because nobody owns the testing
Without managed update testing, companies fall behind on releases — missing security patches, new features, and performance improvements. The longer the gap grows, the riskier and more expensive the eventual catch-up becomes.
How Qixas is different
Built for proactive ownership — not a ticket queue
Every part of our support model exists because we've seen what reactive support costs. Here's how we run support differently.
Senior consultants own every issue end-to-end
No anonymous help desk, no rotating technicians. The same senior people who learn your system are the ones who support it — reachable directly by phone and email.
Monitoring that prevents instead of reacts
We track system health, integrations, and job queues continuously. Around 90% of incidents are caught and escalated before a single user reports a problem.
Updates managed as a discipline, not an afterthought
Every BC release is tested against your extensions in a preview environment and deployed during planned windows with rollback procedures — so update day is a non-event.
Documentation that removes key-person risk
We maintain complete, current documentation of your configuration and customizations, so your support is stable and scalable no matter who comes or goes.
Case studies
Real results from real support engagements
These aren't hypothetical. Each outcome is from a mid-market company that moved from reactive firefighting to proactive managed support with Qixas.
Get started
Move from reactive to proactive support
Start with a free support assessment. We'll evaluate your current support posture, surface the gaps and risks, and recommend the right plan — with no obligation and no sales pressure.
What's included
- Current support posture assessment and gap analysis
- Risk review — what could fail and what it would cost
- Right-sized support plan with transparent pricing
- Monitoring setup plan tailored to your modules
- ROI analysis: proactive vs. reactive support costs
Trusted by leading organizations across North America
Why Qixas
15+ years of Dynamics. One focused team.
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Years in business
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Dynamics clients served
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Faster report generation
Microsoft
Cloud Solutions Partner
“Response times went from days to hours. It feels like having an in-house ERP team.”
Ready to stop firefighting your ERP?
Get a free support assessment. We'll show you exactly where your current support model has gaps — and what proactive support would change.
FAQ
Frequently Asked Questions, Answered
How is Qixas managed support different from standard Microsoft support?
How much does managed support cost?
What happens if we have a critical issue outside business hours?
Do you support on-premises Business Central or only cloud?
How is managed support different from hiring an internal admin?
Stop firefighting — start running your ERP with confidence
Get a free support assessment. We'll review your current setup, identify risks, and recommend a right-sized plan — no obligation.