Your Technicians Waste Hours on Preventable Chaos.
When your technicians are in the field, every minute matters. Dynamics 365 Field Service puts the right technician on the right job with the right parts — and gives your customers real-time visibility the entire time. Qixas implements field service solutions that reduce travel time, increase first-time fix rates, and eliminate the scheduling chaos that's costing you money every day.
Microsoft
Solutions Partner
2,000+
Engagements delivered
Microsoft
Solutions Partner
Sound familiar?
Sound Familiar?
Most field service operations run on a combination of phone calls, gut instinct, and hope. That works until it doesn't.
Scheduling is a full-time job — and still wrong
Your dispatcher spends hours juggling technician availability, skills, locations, and SLAs. Then one emergency call blows up the whole day's schedule.
First-time fix rates are too low
Technicians show up without the right parts, the right information, or the right skills. Second trips kill margins and frustrate customers.
Customers call to ask 'where's my technician?'
No real-time tracking, no automated updates. Your office staff fields calls all day while customers wait in the dark.
Work orders live on paper or in email
Service details, time entries, and parts used get written on clipboards and re-keyed later — if they get entered at all. Invoicing is slow and inaccurate.
The platform
What Is Dynamics 365 Field Service?
Dynamics 365 Field Service is Microsoft's end-to-end platform for managing service operations that happen outside your office — installations, repairs, inspections, and preventive maintenance. It connects your dispatchers, technicians, and customers on a single platform with intelligent scheduling, mobile tools, and IoT-powered proactive service.
Work Order Management
Create, track, and manage work orders from initial customer request through completion, invoicing, and warranty tracking. Technicians use step-by-step checklists to ensure consistent service quality.
Intelligent Scheduling
AI-powered scheduling considers technician skills, certifications, location, availability, and SLA commitments to automatically build optimal schedules. The system continuously re-optimizes as the day changes.
Mobile-First Experience
Purpose-built mobile app gives field crews work orders, customer history, parts inventory, barcode scanning, offline sync, and knowledge base access. Works without connectivity.
IoT & Proactive Service
Connect IoT-enabled equipment to automatically detect anomalies, trigger alerts, and create work orders before customers experience failures. Remote commands let technicians fix issues without a truck roll.
Real-Time Tracking
GPS tracking and automated status updates give dispatchers complete visibility. Customers receive accurate arrival windows and real-time notifications.
Customer Engagement
Automated appointment reminders, real-time technician tracking, and post-service surveys. Integration with Customer Service ensures full history visibility across the organization.
Core capabilities
Field Service Capabilities We Implement
Every component works together — from service request to invoice. We start with the features that fix your biggest operational pain and expand from there.
Work Orders
The core of field service operations. Manage the full lifecycle of every service job — from initial customer request through scheduling, dispatch, execution, and invoicing.
Outcomes
Results That Show Up on the P&L
These are the outcomes Qixas clients see after a properly implemented field service rollout — not vendor marketing claims.
Less travel time
Optimized routing and territory management
Higher first-time fix rates
Right tech, right parts, right information
Technician adoption in 30 days
Because the app makes their job easier, not harder
Typical payback period
Most see positive ROI within the first year
Why Qixas
Field Service That Works in the Real World
Configuring Dynamics 365 Field Service is not the same as configuring a back-office ERP. Field service has unique challenges — unreliable connectivity, technicians who aren't IT professionals, schedules that change by the hour, and customers who expect real-time updates. Many implementations fail because they don't address true operational friction. Qixas knows what works in the field, not just in the demo environment.
Low technician adoption? We design mobile workflows that make technicians' jobs easier — not apps that add administrative burden
Scheduling chaos? We configure the platform to match your existing dispatch constraints and SLA requirements, then optimize incrementally
Data fragmentation? We unify Excel, email chains, phone notes, and separate systems into a single source of truth
Communication gaps? We implement automated customer notifications, technician tracking, and escalation alerts that eliminate miscommunication
Inadequate resource planning? We extract actionable insights from real scheduling and productivity data to inform hiring and training
Data migration complexity? Proven methodologies for transferring legacy work order history and customer asset records without disrupting operations
Client stories
What Our Clients Say
30%
Reduction in overtime costs
Our dispatchers were drowning in phone calls and whiteboards. Qixas got us on Field Service in 10 weeks — scheduling is automated, technicians have everything on their phones, and customers get text updates. We cut overtime by 30% in the first quarter.
VP of Operations
Mid-market HVAC services company, Ontario
Ready to stop losing money on preventable inefficiency?
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Related Services
FAQ
Frequently Asked Questions, Answered
How does Field Service integrate with Business Central?
Can our technicians use the mobile app without internet access?
How long does a Field Service implementation take?
Do we need Dynamics 365 Customer Engagement to use Field Service?
Can Field Service handle our complex scheduling requirements?
Ready to Optimize Your Field Operations?
Talk to a Qixas consultant about how Dynamics 365 Field Service can reduce travel time, improve first-time fix rates, and give your customers a better service experience.