Microsoft Dynamics 365
Get an end to end view of your business
Microsoft Dynamics 365 is a suite of intelligent business applications which are embedded within Office 365 so you can work more productively within one comprehensive cloud-based financial application. With business applications across CRM and ERP, Microsoft Dynamics 365 gives you choices. Start with what you need to manage your business and then add apps as your business grows.
Microsoft Dynamics 365 for Sales,
With predictive analytics and automated lead scoring, sales people can see where a customer is in the sales process so they know when and how to engage. Microsoft Dynamics 365 for Sales provides social insights, up to date company information and easy to use dashboards to help your sales team set up goals and monitor results.
Turn relationships into revenue with smarter sales capabilities
Predict Customer Behavior
Empower your salespeople with predictive analytics, digital intelligence, and automated lead scoring.
Engage with your team
Use OneNote within the Sales management software to take notes and share your work.
With social insights, up-to-date company information, and an embedded sales process so your reps know how and when to engage.
Motivate Your Sales Team
Easy-to-use dashboards help you set smart goals and monitor results and gamification encourages healthy competition.
Create engaging customer experiences
Get a complete customer view
With Adobe Marketing Cloud's unified customer profile work from a centralized profile with customer information and take advantage of finer segmentation capabilities.
Create campaigns that are personalized, contextual, and content-rich to maximize your customers’ loyalty and lifetime value.
Increase ROI with nurture campaigns
Orchestrate coordinated campaigns with automated workflows across channels and measure ROI using Adobe Marketing Cloud.
Microsoft Dynamics 365 for Customer Service
Dynamics 365 for Customer Service unifies the way people experience your business across self-service, peer-to-peer service, and assisted service. The customer service software app gives your employees complete customer information allowing them to make smart decisions and provide great service. Your team will provide seamless service your customers expect by meeting them where they are with the information they need, every time.
Change the customer experience with built-in digital intelligence
Create a customer portal
Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond.
Customer Service includes a unified platform that makes information available across engagements, so your employees can offer the consistency and personalization your customers expect.
It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.