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Is it too late to fix our ERP project? This is what a rescue really means

Published by Shawna Sharma at September 3, 2025
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  • Rescues
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Orange lifebuoy by the pool. Lifebuoy, rescue concept

Orange lifebuoy by the pool. Lifebuoy, rescue concept

You didn’t wake up one morning and decide to fail an ERP project. Most teams start with optimism, a spreadsheet of promises, and the best intentions. Then somewhere between scoping workshops and go-live, things start to slip: timelines stretch, costs climb, users grumble, and what was supposed to be a productivity win becomes the thing everyone whispers about in the break room. Now you’re asking the question nobody wants to ask out loud: is it too late to fix this?

Short answer: no but only if you act like it’s an emergency. Left to fester, a failing ERP becomes more expensive, riskier, and messier to undo. Left alone, the project doesn’t just cost money , it costs credibility, momentum, and often the goodwill of people who matter most: your staff and customers. That’s where a focused rescue changes everything.

Below is what a real ERP rescue looks like — the kind that turns firefighting into calm, predictable progress. We call it the Project Recovery Assessment, and it’s designed to stop the bleeding fast and give you a clear, non-fluffy path forward.


What a rescue actually does (and what it isn’t)

A rescue isn’t a promise to wave a magic wand or to blame your vendor, your team, or your processes. It’s a surgical approach to diagnosis and recovery. Think of it like bringing in a specialist to triage a patient who’s been kept alive with duct tape and elbow grease: we identify the failing systems, prioritize what will kill the project next, and prescribe the treatments that will stabilize things now and prevent relapse later.

Here’s how our Project Recovery Assessment works in plain language — and why each part matters.


Objective: stop firefighting and build a low-risk pathway forward

The first thing we do is shift your team out of emergency mode. If your people still spend more time fixing symptoms than improving processes, you’re paying a hidden tax on every hour of business. The goal of the assessment is simple: diagnose what’s gone wrong in your Business Central environment, prioritize the highest-impact risks, and hand you an actionable remediation plan so you can move safely into a real implementation or upgrade.


Analysis: we look where it hurts — scope, config, process, data

We don’t make guesses. Our consultants review scope documents, configuration settings, your key business processes, and the underlying data. Why does that matter? Because most ERP failures are the result of small, compounding problems: a customization that wasn’t documented, a process that relies on manual workarounds, or dirty data that sabotages reporting and integrations. We map those root causes, no finger pointing, just facts so you can see how one issue snowballed into another.

Real example you’ll recognize: a customization that worked for Year 1 becomes a blocker in Year 3 when a standard feature changes. Without that root-cause insight, every subsequent fix is a patch over a deeper problem.


Risk heat-map: every problem by severity

Once we’ve diagnosed the system, we build a risk heat-map. This is not a vague list of “things to consider.” It’s a prioritized map of every risk point from catastrophic (data loss, legal/compliance exposure, revenue-impacting bugs) to medium and low priority items (UI quirks, minor reporting gaps).

Why a heat-map? Because not all problems are created equal. You want to know what will stop your business next week versus what can safely wait until after the upgrade. This lets leadership make real decisions about budget, timelines, and who needs to be involved.


Top blockers & priorities: the three things that will kill your go-live

We rank the biggest obstacles you’ll face in any new or existing Business Central deployment. Usually the top blockers fall into a few reliable buckets:

  • Data integrity — Dirty, duplicated, or incomplete data that ruins integrations and reports.
  • Customization overload — Too many bespoke changes that make upgrades expensive or impossible.
  • Process mismatch — Core processes that don’t reflect reality; users create manual workarounds and eventually stop trusting the system.

We don’t just list blockers — we explain the impact and assign priority. That way your executive team can see the tradeoffs and approve focused remediation that actually mitigates risk.


Remediation roadmap: practical, prioritized, and staffed

Here’s the part people skip: the plan. Our remediation roadmap gives you a sequence of actions — with owners, realistic timelines, and “quick wins” first. Quick wins are crucial because they restore confidence (and often free up time and budget by eliminating daily firefighting). Then we layer in the medium and long-term fixes required for a stable go-forward path.

A good roadmap answers the ugly questions: how long will it take? who needs to be involved? what will this cost relative to the cost of doing nothing? We make sure you can present that plan to the CFO or board without glossing over the hard parts.


What success looks like (realistically)

Success isn’t “perfect.” It’s measurable change: predictable batch runs, realistic UAT results, fewer helpdesk tickets, and restored executive confidence. You’ll be able to say, truthfully, that the ERP now supports the business instead of the business supporting the ERP.

Here are the outcomes we focus on:

  • Business-critical processes functioning without daily manual workarounds.
  • Clear responsibilities and realistic timelines for each remediation item.
  • A prioritized budget for fixes — not a blank check for indefinite discovery.
  • A safe path to upgrade or go-live with fewer surprises.

Don’t let the project become the story you tell to explain missed targets

The longer you delay, the more expensive the fix becomes. Projects left to drift accumulate technical debt, unhappy users, and budget overruns. If you’re still asking whether it’s “too late,” the smart answer is: it’s late enough to act now.

If you want to stop apologizing for your ERP and start running it, the first step is a clear diagnosis and an actionable plan not another endless discovery that creates more questions than answers. Our Project Recovery Assessment gives you both: cold, honest facts about where things went wrong, and a pragmatic roadmap to get you out of crisis mode and into controlled delivery.

You didn’t cause the problem alone — but you can be the one to fix it. If you’re ready to turn the page on daily firefighting and build a predictable, low-risk path forward, it’s time to run a focused recovery assessment.

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Shawna Sharma
Shawna Sharma
Shawna Sharma is a B2B marketing leader and the Head of Marketing at Qixas Group. With over a decade of experience, Shawna is passionate about breaking down the tech talk and creating stories that help businesses see the real value of Business Central. Follow on LinkedIn
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