Many businesses question how CRM training can benefit their organization. Beyond learning the natural flow of the software, training is beneficial because it allows end-users to learn and understand navigation best practices. Professional training can help ensure that all end-users develop the base relational and technical knowledge that will ensure their success in the new environment. Relational knowledge can help employees understand the “why” behind the software, so they know how the new processes function and what benefits they will bring. Technical knowledge supplements relational knowledge, helping users efficiently navigate and utilize the software to its full potential.
Qixas Group has been training users on Dynamics CRM for the past decade. Our Microsoft Dynamics Customer Engagement/CRM Boot Camp is a 5 day training session where you can learn to:
Manage the Sales Processes from Start to Finish
You will be introduced to sales management capabilities that allow you to track and manage the sales process from potential to close. Get insight on sales process information and learn about the tools available to analyze and report on sales information.
Automate business processes
Learn about how your organization can nurture customer satisfaction through automation of business processes and see how to use the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM.
Customize CRM to your business needs
Learn about the techniques required to customize Microsoft Dynamics CRM and produce a full configured, effective solution. This includes security, creation and configuration of entities; design of forms views and charts, auditing and solutions.
Find out more about the Microsoft Dynamics CRM Accelerated Boot Camp here.
Qixas Group is Microsoft’s preferred learning partner in North America and has trained over 2500 students in Microsoft Dynamics 365, NAV and CRM. Click here to view our complete list of courses and current schedule or contact us to learn about our special pricing for groups and Microsoft Partners.