Implementing Microsoft Dynamics is a significant investment for any business. Choosing the right Microsoft Dynamics partner is crucial for a successful implementation that can help your business grow. However, not all partners are the right fit, and choosing the wrong one can have a detrimental impact on your business.

Imagine you run a small manufacturing company that’s been struggling to keep up with the competition. After some research, you realize that implementing Microsoft Dynamics can help streamline your operations and give you a competitive edge. You find a Microsoft Dynamics partner and start the implementation process. However, things don’t go as planned, and you start noticing some signs that your partner is not right for you.

Lack of expertise

Lack of expertise is one of the most critical signs that your partner is not right for you. If you notice that your Microsoft partner is unable to answer your questions or seems unsure about how to implement the software, it’s a red flag. This lack of expertise can lead to mistakes and issues during implementation, which can be costly and time-consuming to fix.  Your partner may offer a one-size-fits-all solution and is not considering your business’s unique needs. It’s essential to choose a partner who has expertise in implementing Microsoft Dynamics and can customize the solution to fit what you really want as in most cases, it can be done.

Focusing Solely on Cost

Choosing a partner solely based on the lowest cost option may seem like a good financial decision in the short term. However, it’s important to consider the value, quality, and reliability of the services being offered.  Partners who offer rock-bottom prices may be unable to afford to hire the best staff or invest in the latest technology to improve their services. This can lead to a lack of innovation and improvement in the services offered, which can negatively impact your business’s growth and efficiency.

Poor communication

You notice that your partner takes a long time to get back to you and is unresponsive. You start to feel frustrated and wonder if your partner is too lazy or unmotivated to provide regular updates and be proactive in their communication. This poor communication can lead to important delays in product updates which can impact your business’s success.

Inadequate or Expensive Ongoing Support

When you notice that your Microsoft Dynamics partner is not providing ongoing support or is charging exorbitant fees for it, you may begin to worry that the partner is prioritizing their profits over your business’s success. This lack of ongoing support can leave you vulnerable to unexpected security and operational issues that could negatively impact your business. It is crucial to ensure that your partner offers adequate and affordable ongoing support to avoid any disruptions.

Poor training

Poor training can be a major problem in a Microsoft Dynamics partnership. If your partner is not providing adequate training, your employees may struggle to use the software properly, leading to frustration, confusion, and decreased productivity. When employees don’t know how to use the software, they may spend more time trying to figure it out, leading to a waste of valuable time and resources. Having a partner that provides up to date training is crucial in keeping your team on top of things.

Overpromising and under delivering

 Overpromising and under delivering can ruin your relationship with your Microsoft partner. If your partner promises more than they can deliver or sets unrealistic expectations, you may end up disappointed with the results. This can lead to frustration and mistrust, damaging the relationship between you and your partner. It’s essential to choose a partner who sets realistic expectations and delivers on their promises to ensure a successful implementation and long-term partnership.

Selecting the right Microsoft Dynamics partner is crucial for a successful implementation that can help your business grow. However, if you notice any of the signs discussed in this article, it may be time to reconsider your partnership. As a Gold Certified Partner, we offer a wide range of services, including training, support, and performance tuning, to ensure that your projects are successful. If you’re facing challenges with a project, don’t worry! We specialize in rescuing troubled projects and can help you turn things around. Get in touch with us today to learn more about how we can assist you. We’re always happy to help!